Team Spotlight: Nia Maya James Being a very social person, Nia Maya James loves going out, making connections, and meeting new people. Her interest in learning more about her fellow human beings is also what drew her to SNOW. Years before she joined the team, Nia Maya lost her father, and she often wished she could have heard about his […] Written by Oliver Portmann December 18, 2025November 21, 2025
Team Spotlight: Brett Moffitt Brett lives by an African proverb that says: “Calm seas do not make skillful sailors.” It reminds us that while adversity is often tough to bear, “it’s where growth happens.” Brett is no stranger to that fact. A few years before he joined SNOW, he had watched his father battle, and ultimately succumb to, an […] Written by Oliver Portmann December 4, 2025November 20, 2025
Read this Before You Automate Patient Content By Oliver Portmann, VP, Communications, Snow Companies “When you talk to a doctor or a lawyer, there’s medical privileges, legal privileges. There’s no current concept of that when you talk to an AI, but maybe there should be.” —Sam Altman, The Atlantic (2024) Take it from the CEO of OpenAI: Confidentiality and privacy protections are […] Written by Oliver Portmann December 1, 2025May 12, 2026
Team Spotlight: Carrie Smith If you ask Carrie Smith what motivates her at work, the answer is simple: the stories. Even the raw ones, the ones ambassadors tell before they know they’re ready, when they’re still finding their voice. That’s the kind of clarity you get from someone who found their calling through having felt lost in her own […] Written by Oliver Portmann November 19, 2025November 19, 2025
The End of DTC? Time to Rethink Patient Engagement By Lynn Kirkpatrick, as published in DTC Perspectives, November 11, 2025 If the FDA’s targeting of TV ads and social media influencers makes one thing clear, it’s that the biopharma industry is under the microscope. Promotions once considered “safe” are now fair game for untitled letters, warning letters and cease-and-desists. Understanding this new environment matters, […] Written by Snow Staff November 11, 2025November 11, 2025
Team Spotlight: Mara Lucas Originally from Yorktown, Virginia, Mara Lucas has spent nearly a decade and a half helping to shape the Ambassador experience at SNOW. As SVP of Ambassador Services, she oversees the Ambassador Management, Coaching, and Recruitment teams—three groups united by a single purpose: ensuring every patient Ambassador feels supported, prepared, and empowered to share their story. […] Written by Oliver Portmann October 23, 2025October 22, 2025
Team Spotlight: Nicole Gonzalez Born and raised in South Jersey, Nicole Gonzalez has now called Collingswood, NJ home for nearly two decades. Professionally, Nicole has had 11 years of experience as a foster care and adoption social worker. Her favorite part of that work was preserving children’s histories and helping them hold on to their stories. “I was passionate […] Written by Oliver Portmann October 16, 2025October 16, 2025
Team Spotlight: Anna Cunningham Anna Cunningham grew up in Laurel Springs, New Jersey, and spent a decade in Portland, Oregon. Today she calls SNOW home—ten years strong this November. Her remit is wide and happily cross-functional: Design, Writing, the HUB, Editorial, Patient Worthy, and even a dash of Recruitment. If you’ve ever seen a knot of complexity at SNOW […] Written by Oliver Portmann October 8, 2025October 8, 2025
From Outreach to Ownership: Why Co-Creation Can’t Wait Based on “From Outreach to Ownership: Why Co-Creation Should Start Now, And Never Stop,” by Linda Davis, published in PM360 September 19, 2025. Life sciences teams don’t just “reach” patients anymore. The goal is to build with them—early, often, and with intention. That’s the core argument of PM360’s recent Expert on Call piece by Linda […] Written by Snow Staff September 25, 2025October 23, 2025
Beyond Awareness: Modeling Shared Decision-Making in Patient Communications By Matthew Froestad, SVP, Client Services When patients struggle to see a clear, positive path forward, modeling a constructive journey can give them the confidence they need. When Coretta learned she had stage 4 non-small cell lung cancer, she was shell-shocked. She didn’t fit the profile, didn’t see it coming, and didn’t know what to […] Written by Snow Staff May 15, 2025October 23, 2025
Read this Before You Automate Patient Content Written by Oliver Portmann December 1, 2025May 12, 2026
The End of DTC? Time to Rethink Patient Engagement Written by Snow Staff November 11, 2025November 11, 2025
From Outreach to Ownership: Why Co-Creation Can’t Wait Written by Snow Staff September 25, 2025October 23, 2025
