Team Spotlight: Ella Dullea By Megan Woodward When Ella Dullea travels, she likes to notice the details most people ignore: how a thoughtful hotel check-in can reduce friction, how an airline sets expectations, or how a restaurant recovers when something goes wrong. She brings that same attention to healthcare, where the stakes are higher and the systems are more […] Written by Snow Staff May 15, 2026May 15, 2026
Team Spotlight: Brett Moffitt Brett lives by an African proverb that says: “Calm seas do not make skillful sailors.” It reminds us that while adversity is often tough to bear, “it’s where growth happens.” Brett is no stranger to that fact. A few years before he joined SNOW, he had watched his father battle, and ultimately succumb to, an […] Written by Oliver Portmann December 4, 2025November 20, 2025
Beyond Awareness: Modeling Shared Decision-Making in Patient Communications By Matthew Froestad, SVP, Client Services When patients struggle to see a clear, positive path forward, modeling a constructive journey can give them the confidence they need. When Coretta learned she had stage 4 non-small cell lung cancer, she was shell-shocked. She didn’t fit the profile, didn’t see it coming, and didn’t know what to […] Written by Snow Staff May 15, 2025October 23, 2025
Publication Day! Brenda Snow’s “Diagnosed” Available Now It’s publication day, and Brenda’s book “Diagnosed: The Essential Guide to Navigating the Patient’s Journey” is officially available. Find it at your favorite bookstore or order it online by going to brendasnow.com. Brenda is giving all of her proceeds from this book to health-related charities. Here’s the first thing I want you to understand: YOU […] Written by Oliver Portmann March 18, 2025March 18, 2025
Too Bot to Touch: When AI Needs Humans to Reach Its Potential By Blake Shewey, as published in PM360, November 21, 2024 With AI transforming the healthcare industry at a rapid pace, identifying which functions should remain in human hands becomes essential. As I got home from my last Patient Ambassador® training, the overwhelming sense of connection, of that deeply human bond all of the participants built […] Written by Snow Staff November 21, 2024October 23, 2025
Bot to Trot: AI Steps Up to Transform Healthcare By Oliver Portmann and Christina Kim, as published in PM360, June 24, 2024 When singer-songwriter Randy Travis survived a near-fatal stroke in 2013, he was left with numerous physical challenges, the cruelest of which was limited singing and speaking ability. Yet earlier this year, his voice could be heard in the new song “Where That […] Written by Oliver Portmann June 24, 2024September 3, 2025
Unlocking Patient Engagement: The FDA Wants You to Know This Career highs and lows sometimes feel random: We often call a success “lucky” and a setback “unfortunate.” In biopharma, we may think of a drug launch that turns out to be a blockbuster as such a lucky break. But possible setbacks lurk all along the drug life cycle: The molecule might not meet its endpoints, […] Written by Oliver Portmann March 11, 2024March 13, 2024
Patients Are Front and Center During Snow Companies’ 20th Anniversary Celebrations Williamsburg, VA, October 26, 2021 – This year, the patient engagement agency Snow Companies looks back at 20 years of its history. Over these years, SNOW has worked with large numbers of patients and captured their stories. The agency is now highlighting 20 of these stories at 20patients.com over the next few weeks. “We wanted this celebration […] Written by Oliver Portmann October 26, 2021November 1, 2021
Don’t Make Another PDF What biopharma has in common with legal and banking is a penchant for creating PDFs as reference guides for everything. The opportunity is now to pivot to a much more personal approach that moves the needle in patient communication. It just didn’t add up. The shipping record was clear: we had sent out the requested […] Written by Snow Staff September 30, 2020October 13, 2020
Omnicom Health Group Launches #UniteInGratitude Campaign #UniteInGratitude is a national pro bono campaign to inspire unity of thankfulness, solidarity and support for healthcare workers across the country. It is meant to include and honor all healthcare workers—from doctors to nurses to techs to hospital cafeteria and cleaning staff—who are serving the public during the COVID-19 pandemic. #UniteInGratitude was created by Omnicom […] Written by Oliver Portmann July 6, 2020July 22, 2020
Read this Before You Automate Patient Content Written by Oliver Portmann December 1, 2025May 12, 2026
The End of DTC? Time to Rethink Patient Engagement Written by Snow Staff November 11, 2025November 11, 2025
From Outreach to Ownership: Why Co-Creation Can’t Wait Written by Snow Staff September 25, 2025October 23, 2025
