Team Spotlight: Nia Maya James Being a very social person, Nia Maya James loves going out, making connections, and meeting new people. Her interest in learning more about her fellow human beings is also what drew her to SNOW. Years before she joined the team, Nia Maya lost her father, and she often wished she could have heard abo Written by Oliver Portmann December 18, 2025November 21, 2025
Team Spotlight: Brett Moffitt Brett lives by an African proverb that says: “Calm seas do not make skillful sailors.” It reminds us that while adversity is often tough to bear, “it’s where growth happens.” Brett is no stranger to that fact. A few years before he joined SNOW, he had watched his father battle, and ultimat Written by Oliver Portmann December 4, 2025November 20, 2025
Read this Before You Automate Patient Content By Oliver Portmann, VP, Communications, Snow Companies “When you talk to a doctor or a lawyer, there’s medical privileges, legal privileges. There’s no current concept of that when you talk to an AI, but maybe there should be.” —Sam Altman, The Atlantic (2024) Take it from Written by Oliver Portmann December 1, 2025November 27, 2025
The End of DTC? Time to Rethink Patient Engagement By Lynn Kirkpatrick, as published in DTC Perspectives, November 11, 2025 If the FDA’s targeting of TV ads and social media influencers makes one thing clear, it’s that the biopharma industry is under the microscope. Promotions once considered “safe” are now fair game for untitled letters, wa Written by Snow Staff November 11, 2025November 11, 2025
Team Spotlight: Olivia Gray If you ever talk to Olivia Gray about her work, you’ll notice something right away: she listens differently. She gives space—the kind that lets people breathe, open up, and feel heard. It’s a skill that might surprise you coming from someone who calls herself a complete introvert. But in her r Written by Oliver Portmann November 5, 2025November 4, 2025
From Outreach to Ownership: Why Co-Creation Can’t Wait Based on “From Outreach to Ownership: Why Co-Creation Should Start Now, And Never Stop,” by Linda Davis, published in PM360 September 19, 2025. Life sciences teams don’t just “reach” patients anymore. The goal is to build with them—early, often, and with intention. That’s the core argu Written by Snow Staff September 25, 2025October 23, 2025
Beyond Awareness: Modeling Shared Decision-Making in Patient Communications By Matthew Froestad, SVP, Client Services When patients struggle to see a clear, positive path forward, modeling a constructive journey can give them the confidence they need. When Coretta learned she had stage 4 non-small cell lung cancer, she was shell-shocked. She didn’t fit the profile, didn� Written by Snow Staff May 15, 2025October 23, 2025
Publication Day! Brenda Snow’s “Diagnosed” Available Now It’s publication day, and Brenda’s book “Diagnosed: The Essential Guide to Navigating the Patient’s Journey” is officially available. Find it at your favorite bookstore or order it online by going to brendasnow.com. Brenda is giving all of her proceeds from this book to Written by Oliver Portmann March 18, 2025March 18, 2025
The Hidden Value of Patient Voices: Redefining Success in Healthcare By Amelia Eanes and Maggie Patry True patient engagement creates ripple effects that transform both clinical outcomes and business results in a measurable way. Measuring engagement isn’t just about numbers—it’s about the lives that are touched and the outcomes that are improved through Written by Amelia Eanes March 11, 2025October 23, 2025
Too Bot to Touch: When AI Needs Humans to Reach Its Potential By Blake Shewey, as published in PM360, November 21, 2024 With AI transforming the healthcare industry at a rapid pace, identifying which functions should remain in human hands becomes essential. As I got home from my last Patient Ambassador® training, the overwhelming sense of connection, of that Written by Snow Staff November 21, 2024October 23, 2025
Read this Before You Automate Patient Content Written by Oliver Portmann December 1, 2025November 27, 2025
The End of DTC? Time to Rethink Patient Engagement Written by Snow Staff November 11, 2025November 11, 2025
From Outreach to Ownership: Why Co-Creation Can’t Wait Written by Snow Staff September 25, 2025October 23, 2025
