If you ever talk to Olivia Gray about her work, you’ll notice something right away: she listens differently. She gives space—the kind that lets people breathe, open up, and feel heard. It’s a skill that might surprise you coming from someone who calls herself a complete introvert. But in her role as Senior Advocacy and Recruitment Specialist at SNOW, it’s her superpower.
Olivia joined the Advocacy and Recruitment team in 2021, drawn to what she calls “the dream job I never knew existed.” Every day, she helps patients take their first step with SNOW—often in moments filled with courage, uncertainty, and hope. “Recruitment is usually the first contact a patient has with us,” she says. “We get to meet them at the beginning of their journey, to listen as they share their story, and to remind them that they’re not alone.”
That responsibility isn’t lost on her. Olivia sees it as both privilege and purpose.
“We laugh with them, cry with them, and sometimes just sit quietly while they find the words. Those moments are sacred.”
An Act of Generosity
What keeps her motivated, day after day, are the patients themselves—their resilience, optimism, and willingness to help others by sharing their experiences. “It’s an act of generosity every single time,” she says. “Their stories change people. They change me.”
Her colleagues say that compassion radiates through everything she does, from the care she takes in each conversation to the empathy she shows her team. To Olivia, success isn’t measured in metrics or timelines but in connection. “The most rewarding part is when someone tells me they finally feel seen,” she adds.
Recharge, Refocus, Repeat
Outside of work, Olivia’s life is a different kind of full. Evenings at home in Tatum, Texas, are often spent baking with her kids, watching movies, or doing art projects as a family. It’s a quieter rhythm that restores her energy for the deeply human work she does each day. “I talk to people all day long,” she laughs, “but my happiest place is home with my husband, our kids, and our pets.”
That balance—between deep empathy and gentle boundaries—might be what makes her so effective in a role that requires both. Olivia knows that listening is more than hearing. It’s holding space for another person’s truth and treating it with care.
In her own words: “Helping patients share their stories reminds me that every small act of kindness matters. You never know when that one conversation can change a life.”
